RETURN & REFUND POLICY
1. Return Eligibility
Returns accepted only if:
Product is damaged, defective, or incorrect
Customers can raise a request for a return or refund within 2 days of delivery
Product is unused and in original packaging
2. Non-Returnable Items
- Opened or used products
- Items without original packaging
- Requests after 2 days
3. Exchanges
- Allowed for eligible products
- Must meet return conditions
4. Return Process
Email help@niyarabeauty.com with:
- Order ID
- Issue details
- Photos (if applicable)
5. Refunds
- For approved refunds, we will credit the refundable amount into the source account within 5-7 business days
- Credited to the original payment method
6. Return Policy
- For Approved returns, we will deliver the replacement product within 5 business days
7. Inspection
Returns are approved only after a quality check.
8. Rejection Conditions
Returns may be rejected if:
- The product is used
- The seal is broken
- Packaging missing
9. Contact
- Email: help@niyarabeauty.com